MVSI investigating cyber incident
Late updated: 11 November 2026
For incident-related enquiries, please visit our dedicated support page
MVSI and its operating subsidiaries are currently investigating a cyber incident involving unauthorised access to a limited portion of our systems.
Our response to the incident
As soon as we became aware of this incident, we took immediate steps to secure our systems and investigate the extent of the impact. In addition to our own specialists and Incident Response Team, we engaged directly with a number of third party specialists, including:
- AWS Security Response - https://aws.amazon.com/security-incident-response/
- Gridware, Forensic cyber security specialists - https://www.gridware.com.au/
- CrowdStrike, managed threat prevention - https://www.crowdstrike.com/en-us/services/falcon-complete-mdr/
- and Atmos Group, a specialist legal and advisory firm providing cyber, privacy and digital risk services. - https://www.atmosgroup.com.au/
The incident has been contained, and there has been no disruption to our services or operations.
Ongoing investigation
Our investigation remains ongoing as we work to establish the full extent of the incident and any resulting impacts.
Our current priority is reviewing potentially impacted data to understand the extent of any impact and determine what further actions may be required.
We are communicating directly with any relevant customers as findings are confirmed and will continue to provide information and guidance as our investigation progresses.
Regulatory notifications
We have notified the Office of the Australian Information Commissioner (OAIC) of the incident on a precautionary basis as we continue our investigation.
We continue to work with our customers to consider any reporting obligations across Australia and other jurisdictions.
Further notifications will be made to relevant authorities as required.
Further information and enquiries
MVSI takes cyber security seriously and remains committed to taking appropriate steps in response to this incident.
For enquiries relating to this incident, please visit our dedicated support portal at www.mvsi.com/incident-support, where enquiries can be centrally logged, tracked and managed by our incident support team.
We appreciate your patience and understanding as our investigation continues.
The Team at MVSI
