We take your privacy seriously.
Reference and pre-employment background checking has its own set of confidentiality and legal issues, and compliance with law, and your right to privacy is of paramount importance to us at My Verification Service. We maintain tight controls, ongoing internal governance, and staff training to ensure privacy and data security is not just a process, but also part of our culture. We recognise our legal and moral obligations surrounding an individual’s right to privacy, and the personal impact it can have professionally, socially, and personally.
The laws that govern us.
These links provide information about the laws of Australia under which we operate in respect to privacy, and we update them as the law is changed or amended from time to time to ensure you are always aware of your rights under law.
The Privacy Act 1988 (Privacy Act) regulates how personal information is handled. The Privacy Act defines personal information as:
...information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable.
Common examples are an individual’s name, signature, address, telephone number, date of birth, medical records, bank account details and commentary or opinion about a person.
The Privacy Act includes thirteen Australian Privacy Principles (APPs), which apply to some private sector organisations, as well as most Australian and Norfolk Island Government agencies. These are collectively referred to as ‘APP entities’. The Privacy Act also regulates the privacy component of the consumer credit reporting system, tax file numbers, and health and medical research.
MVS screening and reference checks comply with all aspects of Privacy and workplace laws. We use consent forms, verbatim reports from referees, and follow both mandatory laws and best practice guidelines.
My Verification Service will always get written authorisation from an individual before gathering private information. We will always need a written release or consent from you giving us your permission to gather private information, perform checks with both named and un-named references as well as to conduct credit and background checks, and we cannot legally start that process until you do. In addition, personal notes from a referencing conversation will not and must not to be shared outside the bounds of the consent.
We will only disclose information for the purpose of and within the bounds of your consent forms, and for no other purpose. For more information regarding our compliance, and the laws surrounding disclosure, refer to the Australian Privacy principles, and in particular APP 6 use or disclosure of personal Information.
Data Security, and the storage of your personal information is of the highest priority to us. We take great care with the information we hold about you.
The following outlines our approach, and we have strict policies in place to maintain the security of data held by us.
Information access is tightly controlled, and not available to all staff. Private data can only be accessed by those who are authorised and have a legitimate reason to do so.
- We maintain audit trails of staff accessing your information.
- All information is stored in electronic format only, and password protected on secure servers.
- Our servers are maintained in a physically secured data facility, and the location is not freely available.
- All staff are required to adhere to our internal policies regarding access and accessing data.
Your access to your data
We value our customers, and you have a legal right to know what information we may hold about you. Our privacy office is available to handle questions, complaints, and act on any information requests you may have regarding what data we have on file, as well as the use and disclosure.
Contact us via phone, email, or write to us, and your request or concern will be handled professionally, courteously and quickly.